The Joint Admissions and Matriculation Board JAMB says candidates who could not generate their profile code because of poor network or delayed response from telecommunication service providers will get a refund.
Registrar of JAMB, Prof Is-haq Oloyede, who stated this after meeting with stakeholders on Monday at the headquarters of the board in Bwari, said the service providers and JAMB agreed on the refund but clarified that this is not applicable to candidates who entered the wrong code while trying to generate their profile codes.
There had been outcry from parents of applicants for this year’s Unified Tertiary Matriculation Examination UTME that they were unable to create their profile codes despite being charged for the service.
According to the parents each Short Message Service (SMS) cost N50 on the major telecoms service providers.
The registrar said the Federal Competition and Consumer Protection Commission and the Nigerian Communications Commission have been drafted in to monitor the refund process .
He said: “All those concerned will have to go back and ensure that when a service is not fully rendered and if there had been any charge that had been made this should be refunded to the candidates.
“We have reached this agreement with Digital Pulse that we will work with the service providers to make sure that the service providers refund where they have taken money from candidates.
He lamented that JAMB does not have the capacity to know whether the money is refunded or not; which has necessitated that we expand the stakeholders to include Federal Competition and Consumer Protection Commission.
“We will immediately invite them to join this task force of ours on this registration and examination so that in case of any extortion they have the capacity to deal with the situation.
The registrar said by Friday, candidates will have the option of using the Unstructured Supplementary Service Data to generate their profile code.